Q888 Terms & Conditions — Complete & Transparent Information

These terms and conditions apply to the q888 platform and all services offered under it. q888 is an online betting and gaming platform operated for users in Bangladesh. These terms constitute a legally binding agreement between q888 and its users.

These Terms & Conditions are governed by the applicable laws of Bangladesh and fall under the jurisdiction of the Bangladeshi legal system. By using any q888 service, you are also subject to our Privacy Policy and Responsible Gaming Policy alongside these Terms & Conditions.

In these terms, "q888", "we", and "our" refer to the q888 platform and its operating entity. "Member", "user", and "you" refer to any registered or unregistered individual using the q888 platform.

When registering with q888, you must provide accurate and complete information. Accounts created with false details may be closed at any time, and all associated balances may be forfeited.

Each individual may register only one account on q888. Multiple accounts sharing the same mobile number, device, or household address will be treated as duplicate accounts.

• A valid mobile number and accurate date of birth are required at the time of registration.
• A copy of your national ID card or passport may be required for account verification.
• You are responsible for keeping your account password secure.
• Sharing your account details with anyone else is strictly prohibited.
• Any unauthorized use of your account must be reported to q888 immediately.

Q888 may request additional identity verification (KYC) at any time. Failure to cooperate may result in your withdrawals being temporarily placed on hold.

To participate on q888, you must meet the following requirements. Failure to comply may result in q888 closing your account at any time.

All financial transactions on q888 are processed through secure, encrypted channels. We currently accept deposits and withdrawals via bKash, Nagad, and Rocket.

For deposits:

• Minimum deposit: ৳200 (two hundred BDT).
• Your maximum deposit limit is determined by your account tier.
• Deposits are usually credited instantly or within 30 minutes at most.
• Failed deposits are refunded through the original payment provider.

For withdrawals:

• Minimum withdrawal: ৳500 (five hundred BDT).
• Withdrawals are generally processed within 24 hours — faster for verified accounts.
• Withdrawals can only be processed using the same method used for the original deposit.
• Large withdrawals may be put on hold until KYC verification is completed.
• Withdrawals related to suspicious transactions are processed only after an investigation is completed.

Q888 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions, which are clearly stated alongside the offer.

General Bonus Terms:

• The welcome bonus is available to new members only and can be claimed once.
• Wagering requirements must be met before any bonus funds can be withdrawn.
• Wagering requirements are typically 10x to 30x the bonus amount.
• Bonuses have a set validity period, typically between 7 and 30 days.
• Some games or betting markets may not be eligible for bonus wagering.
• Multiple bonuses cannot be used simultaneously unless explicitly permitted.

Q888 reserves the right to modify, suspend, or cancel any bonus offer at any time. If a bonus is found to have been misused, both the bonus and any winnings derived from it may be forfeited.

The following general rules apply to all bets placed on q888 at all times. Additional rules for specific sports or markets may also apply and will be outlined on the relevant pages.

• Once a bet is confirmed, it cannot be changed or cancelled (except where a cashout option is available).
• If incorrect odds are displayed due to a technical error, the affected bets will be considered void.
• If a match or event is cancelled, the stake for the relevant bet will be refunded.
• In live betting, odds can change rapidly — bets may be delayed or rejected as a result.
• Maximum stake amounts vary by market and event.
• Maximum payout limits may apply, as specified in the relevant markets.

Q888 reserves the right to accept or refuse any bet, particularly where there is reason to believe it involves system manipulation or dishonest practices. Match-fixing and betting based on insider information are strictly prohibited in Sports Betting.

The following activities are strictly prohibited on q888. Any account found to be involved in such activities will be suspended immediately and may be subject to legal action.

• Creating multiple accounts to take advantage of bonuses or promotions.
• Using automated bots or scripts to place bets or play games.
• Using the q888 platform for money laundering purposes.
• Attempting to gain unauthorized access to another member's account.
• Attempting to hack or manipulate q888's systems.
• Claiming a withdrawal using fraudulent information.
• Operating an account on behalf of a minor.
• Collecting or misusing the personal information of other members.

Q888 treats the protection of your personal data as a top priority. We do not sell your personal information to any third parties. Full details on how we collect and use your data can be found in our Privacy Policy.

Q888 may use your information for the following purposes:

• To complete account verification and the KYC process.
• For payment processing and fraud prevention.
• For customer support and platform improvement.
• To comply with legal obligations.
• To offer you bonuses and promotions tailored to your preferences.

Any requests related to your data — including viewing, correcting, or deleting it — can be submitted through our support team. For more details, please visit our Privacy Policy Visit the page.

Q888 treats responsible gaming as a core commitment. We believe gaming is a form of entertainment — not a means of income. That's why we have put in place a number of safeguards across our platform.

• Deposit Limit: Members can set daily, weekly, or monthly deposit limits.
• Bet Limit: You can set your own maximum stake amount per bet.
• Cooling-Off Period: Your account can be temporarily suspended for a set period of time.
• Self-Exclusion: Option to permanently self-exclude from the platform.
• Reality Check: Regular reminders are shown indicating how long you have been playing.

For more details, visit our Responsible Gaming Visit the page or contact our support team.

The following rules apply to account closure, regardless of which party initiates it.

Closed by Member: You may request account closure at any time through our support team. Any pending withdrawals will be processed before the closure is finalized.

Closed or suspended by q888 — for any of the following reasons:

• Violation of these terms and conditions.
• Evidence of fraud or deceptive activity.
• Providing a false identity or inaccurate information.
• Suspected money laundering.
• Failure to cooperate with KYC verification.
• Court order or directive from a regulatory authority.

Upon account closure, any valid balance will be returned; however, bonus balances or funds obtained through a breach of terms may be forfeited.

Q888 strives to provide the highest quality service; however, our liability is limited under certain circumstances.

• Q888 is not responsible for bets voided or losses incurred due to internet connection issues.
• Q888 is not responsible for delays or failures caused by third-party payment providers.
• Q888 is not responsible for issues arising from a user's own device or software.
• Q888 is not liable for issues arising from circumstances beyond its control, such as natural disasters or cyberattacks.
• Q888 is not liable for any financial losses resulting from gaming — every bet is placed at the member's own discretion.

In the event of any claim or dispute, the maximum compensation shall not exceed the value of the transaction in question.

Q888 reserves the right to update these terms and conditions at any time. Members will be notified of any changes through the following means:

• A pop-up notification will appear when you log in to the platform.
• SMS notifications to your registered mobile number.
• The update date at the top of this page will be revised.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms. If you do not agree to the new terms, you may request to close your account.