Q888 Privacy Policy — Your Data Is Safe With Us

Q888 is a trusted online betting and gaming platform in Bangladesh. We understand that our members share their personal data with us in good faith. Protecting that trust is the core purpose of this Privacy Policy.

This Privacy Policy explains what information q888 collects, why it is collected, how it is used, and how it is protected. It applies to q888's website, mobile app, and all related services.

This policy is formulated in accordance with applicable data protection laws in Bangladesh and international best practices. We review and update it regularly as needed.

Q888 only collects information that is necessary to operate the platform and serve its members. Details are provided below:

We never collect your bank password, payment card number, or any other sensitive financial credentials.

Q888 uses the data it collects solely for specific, legitimate purposes. Our guiding principle is simple — collect only what's needed, use only what's necessary.

• Account Management: For registration, login, identity verification, and account security.
• To process transactions: For processing deposits, withdrawals, and payments.
• Service Improvement: For platform performance analysis and troubleshooting.
• Personalized Experience: To recommend games, bonuses, and promotions tailored to your preferences.
• Ensuring Security: To prevent fraud, money laundering, and other illicit activities.
• Legal Obligation: To comply with directives from regulatory authorities or courts.
• Responsible Gaming: To identify addiction risks and provide the necessary support.
• Customer Support: For troubleshooting and customer support purposes.

We never use your data to send spam or unsolicited promotions. All communications are relevant and limited to what is necessary.

Q888 never sells your data. However, in specific circumstances, limited data sharing may occur:

• Payment Providers: To process transactions with mobile banking services such as bKash, Nagad, and others.
• Identity Verification Services: With licensed third parties to complete the KYC verification process.
• Technology Service Providers: Cloud hosting and cybersecurity providers — under contract only.
• Law Enforcement Agencies: Under a valid court order or directive from a regulatory authority.
• Anti-Fraud Network: Through industry-standard data sharing frameworks for fraud prevention.

Q888 protects your data using industry-leading technology and best practices. Our security framework is multi-layered and continuously monitored.

Please note that no one can guarantee complete security on the internet. Keep your password strong and never share it with anyone.

Q888's website and app use cookies — small text files stored on your device that help improve your browsing experience.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect certain platform features.

Q888 retains your data only for as long as necessary. Retention periods vary depending on the type of data:

• Account Details: For the duration of your active account and 5 years after closure (as required by law).
• Transaction Records: 7 years (as required by financial regulatory guidelines).
• KYC Documents: 5 years from the date of verification.
• Support Contact: 2 years from the date of last contact.
• Log Files & Device Information: 90 days to 1 year.
• Cookie Data: Session cookies are deleted when you close your browser; persistent cookies last from 30 days to 1 year.

Once the retention period expires, data is securely and permanently deleted or anonymized.

As a q888 member, you have the following rights regarding your personal data:

To exercise any of these rights, contact our support team. We generally respond within 30 business days.

Q888 is strictly for users aged 18 and above. We never knowingly collect personal information from minors.

If we become aware that data has been collected from a minor, we will immediately delete that data and close the associated account.

The q888 platform uses certain third-party services to provide specific functionality. These services operate under their own privacy policies.

• Payment Gateway: bKash, Nagad, and Rocket each have their own privacy policies.
• Game Providers: When playing games from third-party game studios, a connection is established with their servers.
• Analytics Services: Services used to monitor platform performance receive only anonymized data.
• Cybersecurity Services: DDoS protection and firewall services analyze traffic.

We only work with third parties who meet our privacy standards and are bound by contractual obligations.

Q888 reserves the right to update this Privacy Policy as needed. Members will be notified in advance of any significant changes.

• You will be notified of any changes the next time you access the platform.
• You may be notified via SMS to your registered mobile number.
• The "Last Updated" date at the top of this page will reflect any changes.

Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy. If you do not agree to the revised policy, you may request account closure.

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch. We can respond in Bengali and typically reply within 24–48 hours.